faqs

Where are you located? We are a woman-owned and operated business located in central Illinois.

How long have you been creating? We started Mama Made in 2016, but have been creating for many years! 

Can I cancel my order once it’s been submitted? We do not allow any cancellations of orders.

What is your turnaround time? CURRENT TURNAROUND TIMES ARE LISTED AT THE TOP OF OUR WEBSITE.

Can I have more information on shipping? Shipping varies from item to item. We ship via USPS or UPS. All items will come with a tracking number. We will ship to whatever address you provide at checkout. Once an item leaves our location we are no longer responsible for any delays that may occur. 

Can I return or exchange my item? We do NOT offer refunds, returns, or exchanges on any items. However, if something is wrong with your order, please contact us so we can help you! 

If you have any other questions please email us PRIOR to checking out. We can be reached at hello@shopmamamade.com or through the chat function on our website.